At FigMail, we strive to provide the best possible service to our customers. This Refund Policy outlines the terms and conditions for refunds on our subscription plans and one-time purchases.
1. Subscription Plans
A. Monthly Subscriptions
Monthly subscriptions are billed at the beginning of each billing cycle. If you cancel your subscription, you will retain access to the service until the end of your current billing period. No refunds will be issued for the remaining days of your current billing period.
B. Annual Subscriptions
Annual subscriptions are billed once per year in advance. If you cancel your annual subscription, you will retain access to the service until the end of your current annual billing period. No prorated refunds will be issued for annual subscriptions.
C. EU Consumer Rights
If you are a consumer in the European Union, you have the right to withdraw from a purchase of digital content within 14 days of purchase, provided that you have not started using the service. By starting to use FigMail (e.g., generating your first email), you acknowledge that you waive your right of withdrawal for that purchase.
If you are eligible for a withdrawal under EU consumer law, please contact us within 14 days of your purchase and before using the service.
2. Extra Packs (One-Time Purchases)
Extra Packs are one-time purchases that add additional email generations to your account. These packs are valid until the end of your current billing period.
Extra Packs are non-refundable once purchased, as they are immediately available for use. If you have not used any generations from an Extra Pack and are an EU consumer, you may be eligible for a refund within 14 days of purchase — please contact us.
3. How to Request a Refund
If you believe you are eligible for a refund under this policy or EU consumer law, please contact us with the following information:
- Your account email address
- Date of purchase
- Reason for refund request
- Order or invoice number (if available)
You can submit your refund request via:
- Email: dudin.tv@gmail.com
- Contact form: figmail.pro/contact
4. Processing Time
We will review your refund request within 5 business days and notify you of the decision via email. If your refund is approved, the amount will be credited to your original payment method within 5-10 business days, depending on your bank or payment provider.
5. Cancellation
You can cancel your subscription at any time through:
- The billing settings in the FigMail plugin
- The Stripe Customer Portal (accessible from your billing page)
- Contacting our support team at dudin.tv@gmail.com
Upon cancellation, your subscription will remain active until the end of your current billing period. After that, your account will be downgraded to the free tier.
6. Exceptions
We may issue refunds at our discretion in exceptional circumstances, such as:
- Significant service outages or technical issues that prevented you from using FigMail
- Duplicate charges due to payment processing errors
- Other cases where we determine a refund is warranted
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions about this Refund Policy, please contact us:
- Email: dudin.tv@gmail.com
- Contact page: figmail.pro/contact