How does the Free plan watermark work?

The Free plan includes 3 email generations per month. Every exported HTML file includes a small "Generated by FigMail" footer link. This watermark is removed on Starter plans and higher.

Do unused generations roll over to the next month?

No. Monthly generation limits reset at the start of each billing cycle. This applies to both monthly and annual subscriptions. Extra Packs purchased separately also expire at the end of the current billing period.

Can I cancel my subscription anytime?

Yes. You can cancel at any time from your account settings. You keep access to your plan's features until the end of your paid billing period. No cancellation fees.

Is the HTML compatible with Mailchimp, Klaviyo, and other ESPs?

Yes. FigMail generates standard table-based HTML with inline CSS, specifically designed for email clients. It is tested across all major ESPs including Mailchimp, Klaviyo, SendGrid, ActiveCampaign, HubSpot, and more.

Does FigMail support Outlook?

Yes. FigMail automatically generates Microsoft Outlook-compatible code using VML (Vector Markup Language) for buttons, backgrounds, and other elements that require special handling in Outlook 2007–2021.

What payment methods are accepted?

We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as PayPal. All payments are processed securely through Stripe.

How does AI translation work?

FigMail's one-click AI translation detects the language of your email content and translates it into any of 30+ supported languages while preserving the HTML structure, formatting, and inline styles.

Can I use FigMail for commercial projects?

Commercial use is included on Starter plans and above. The Free plan is for personal and non-commercial projects only.

Are there watermarks on the Free plan?

Yes, the Free plan includes a small FigMail watermark in the exported emails. All paid plans (Starter, Professional, Team) produce clean, unwatermarked exports.

Do unused generations roll over?

No. Monthly generation limits reset at the start of each billing cycle. This applies to both monthly and annual subscriptions. Extra Packs purchased separately also expire at the end of the current billing period.

Can I cancel anytime?

Yes. You can cancel your subscription at any time from your account settings. You will retain access to your plan's features until the end of your paid billing period.

How does the annual plan save money?

Annual plans offer a 25% discount compared to paying monthly. For example, the Starter plan is $20/month ($240/year) if paid monthly, but only $15/month ($180/year) if paid annually.

What happens if I need more generations?

If you are on a paid plan (Starter, Pro, Team), you can purchase 'Extra Packs' (10, 50, or 100 generations) to top up your account for the current month.

What about the quality of the generated HTML code?

We generate clean, semantic, table-based HTML specifically optimized for email clients. The code is tested for compatibility across all major ESPs and email clients, including Outlook, Gmail, Apple Mail, and others. You get production-ready code that renders consistently everywhere.

Does it support custom fonts?

Yes, but with caveats. Email clients have varying support for web fonts. We allow you to link Google Fonts, but we automatically set up fallback font stacks (like Arial or Helvetica) for clients like Outlook that do not support custom web fonts.